Summary of Protection
- 100% On-Time Delivery Guarantee: Orders placed before designated festive cutoffs that fail to arrive due to carrier delay are eligible for full refunds or store credits.
- Damage & Defect Protection: Items broken in transit or defective upon opening are replaced free of charge or refunded within 48 hours of notification.
- Rapid Refund Crediting: Approved refunds are credited directly to your original payment card (Stripe / Razorpay) within 5–7 business days.
1. Return Eligibility by Category
Due to cross-border food hygiene statutes and the artisanal nature of celebratory gifts, return guidelines vary by product type:
| Product Category | Examples | Return / Refund Policy |
|---|---|---|
| Perishable Sweets & Food | Mithai, Kaju Katli, Chocolates, Dry Fruits, Hampers | Non-Returnable for health safety once delivered. Replaced or refunded if damaged, unsealed, or compromised in transit. |
| Artisanal Threads & Keepsakes | Sacred Rakhis, Lumba Sets, Puja Thalis, Handicrafts | Eligible for full refund or complimentary replacement if received damaged, incorrect, or defective. |
| Silver & Precious Gifts | 925 Sterling Silver Rakhis, Silver Coins, Idols | Covered by authenticity certificate. Eligible for exchange or refund if transit damaged or hallmarking discrepancy. |
| Fresh Floral Arrangements | Roses, Orchids, Carnations, Fresh Garlands | Same-day delivery items; eligible for instant redelivery or full refund if wilted or non-delivered. |
2. Order Cancellation Window
Because festive orders are dispatched on expedited timelines to meet festival dates:
- Prior to Dispatch (Standard Orders): You may cancel your order at no charge within 4 hours of placing it, or at any time before the package has been handed over to the courier partner.
- Post Dispatch: Once an order has been assigned an Airway Bill (AWB) and handed over to DHL, FedEx, or BlueDart, in-transit cancellation is not feasible due to air cargo flight scheduling.
3. Transit Damage or Discrepancy Claims
In the rare event that your gift arrives damaged or contains an incorrect item:
- Notify our care team via email (
[email protected]) or WhatsApp within 48 hours of parcel delivery. - Include your Order Reference ID (e.g.,
GA-2026-XXXX) and clear digital photos showing the outer courier box and damaged contents. - Our concierge will verify the claim within 12 hours and initiate either an immediate express replacement or an unconditional 100% refund.
4. 100% Festival On-Time Delivery Guarantee
If a guaranteed order arrives late solely due to courier logistics failure (and not due to recipient absence, incorrect address, or force majeure events such as extreme weather delays or customs seizures of restricted substances), you are entitled to a full refund of your shipping charges or a 100% store credit at your preference.
5. Refund Settlement & Processing Timelines
Once a refund is approved by our management:
- Credit / Debit Cards (USD via Stripe): Automatically credited back to the original card within 5–7 business days, depending on your international banking institution.
- UPI & NetBanking (INR via Razorpay): Credited back to the originating Indian bank account or VPA address within 24–48 hours.
- Store Credits: Issued instantaneously as an online gift voucher with 12-month validity across any occasion catalog.
